FAQs
Orders and Shipping
How long until my order ships?
Orders are processed in 1-3 days. You get an email with tracking once it ships.
How long does delivery take?
US orders arrive 5-8 days after shipping. Worldwide orders arrive 7-14 days after shipping.
Is shipping free?
Yes. Shipping is free on every order, worldwide.
Do you ship outside the US?
Yes, worldwide. Your country may charge import duties or taxes, which the buyer pays.
Can I change or cancel my order?
Email support@alderandloom.shop as soon as you can. We can change or cancel an order only if it has not shipped.
Returns
What is your return policy?
You can return unused items in original packaging within 30 days of delivery. See our Refund Policy for the steps.
My item arrived damaged or faulty. What do I do?
Email us within 30 days of delivery with your order number and photos. We send a replacement or a refund.
How long do refunds take?
After we receive your return, refunds go to your original payment method within 5-10 business days.
Products
What power types do your lights use?
Each product page says whether it runs on batteries, plugs in or is solar powered. Check the product details before you order.
What does "connectable" mean?
Connectable lights can be joined end to end so several sets form one longer run. The product page shows how many sets can link.
Can I use indoor lights outside?
Only if the product says it is for outdoor use. Look at the product details before you hang lights outdoors.
Do batteries come with the lights?
It depends on the product. The product page says if batteries are included. If it does not say, assume they are not.
Are your plug-in lights made for US sockets?
Check the plug and voltage on each product page before you buy. If it is unclear, email us and we will check for you.
How do I store lights between seasons?
Wind them loosely around a piece of card or a reel, keep them in a dry box, and take the batteries out first.
Contact
How do I reach you?
Email support@alderandloom.shop. We reply within 1-2 business days.